IGNOU does not use one helpline number for every student issue. General enquiries are handled by the Student Service Centre, written grievances can be submitted through iGRAM, and local matters should usually go to the learner’s Regional Centre or study centre.
For a general student enquiry, call 011-29572513 or 011-29572514. You can also email [email protected]. For a complaint that needs a written record and tracking number, use the IGNOU iGRAM portal.
General enquiry
Written grievance
Submit the issue through iGRAM and keep the grievance reference number for follow-up.
Local student support
Contact your Regional Centre for study centre, assignment submission, counselling, practical and local service matters.
Open the Official IGNOU Contact Services
IGNOU may revise telephone extensions. Compare any number saved in an old screenshot or message with the official directory before calling.
Which IGNOU Office Should You Contact?
| Your issue | Contact office | Best route |
|---|---|---|
| General student enquiry or unclear issue | Student Service Centre | Call the general enquiry numbers, email SSC or submit iGRAM when a trackable reply is needed |
| Fresh admission, re-registration or registration data | Student Registration Division | Use the Centralised Student Registration Cell contact and the relevant admission portal |
| Printed study material not received or dispatch issue | Material Production and Distribution Division | Check dispatch status first, then contact MPDD with enrolment and course details |
| Result, grade card, assignment marks, project marks, hall ticket or degree | Student Evaluation Division | Use the issue-specific SED number listed below or submit iGRAM with supporting details |
| Study centre, identity card, local assignment submission, counselling or practical schedule | Regional Centre or study centre | Open the official Regional Centre page and use the contact details for your own jurisdiction |
| Project synopsis or programme-specific academic question | Concerned School of Studies, programme coordinator or Regional Centre | Follow the programme guide and contact the academic unit named for that programme |
| International or overseas learner support | International Division | Use the International Division contact page and the route meant for your learner category |
Main IGNOU Helpline Numbers
| Service | Phone number | Email or online route |
|---|---|---|
| IGNOU telephone exchange | 011-29571000 | Ask for the concerned division when the direct extension is not known |
| Student Service Centre | 011-29572513 011-29572514 | [email protected] iGRAM grievance portal |
| Student Registration Division | 011-29571528 011-29571301 | [email protected] |
| Study material support | 011-29572008 011-29572012 011-29572013 | [email protected] |
| Regional Services Division | 011-29572412 011-29532118 | Regional Centre directory |
| International Division | 011-29571683 | [email protected] |
IGNOU Evaluation and Examination Contact Numbers
Use the number that matches your exact issue. Adding the STD code, these are Delhi numbers beginning with 011.
| Evaluation issue | Contact number | What to keep ready |
|---|---|---|
| Certificate or diploma programme result | 011-29572208 | Enrolment number, programme code and affected course code |
| BA, BSc or BCom result | 011-29572211 | Enrolment number, programme and course details |
| Master’s programmes and listed professional bachelor’s programmes | 011-29572212 | Enrolment number, programme code and result details |
| Issuance of degree certificate | 011-29572224 011-29535438 | Programme completion and award details |
| Transcript or degree verification | 011-29571524 | Application or payment reference and document details |
| Assignment marks | 011-29571319 | Course code, submission proof and Regional Centre details |
| Project marks | 011-29571321 011-29571324 | Project course code, submission proof and receipt details |
| Practical marks | 011-29572212 | Programme, practical course code and centre details |
| Educational certificate verification | 011-29572210 | Document and verification request details |
| Examination form, hall ticket or entrance test | 011-29572209 011-29572202 011-29532088 | Enrolment number, examination details and payment reference |
| May I Help You | 011-29572218 | A short description of the exact evaluation issue |
Call during the office timings shown in IGNOU’s official directory. When a call does not connect, use email or iGRAM instead of relying on an unverified number shared on social media.
When Should You Contact the Regional Centre?
Your Regional Centre is usually the correct first contact for services managed locally. These commonly include:
- Study centre information and jurisdiction
- Assignment submission arrangements and acknowledgement
- Academic counselling and practical schedules
- Identity card and learner-support requests handled locally
- Change requests routed through the Regional Centre
- Regional notices, workshops and local examination support
Contact only the Regional Centre connected with your registration. Another centre may not be able to access or act on your record.
How to Send a Useful IGNOU Query
- Write your enrolment number correctly.
- Mention the programme code and affected course code.
- Add your Regional Centre and study centre code when relevant.
- Explain one issue clearly instead of combining several unrelated complaints.
- Attach the receipt, acknowledgement, payment reference or screenshot that supports the issue.
- Keep the email subject specific so the concerned office can identify the problem quickly.
Simple email format
Subject: Enrolment Number – Brief Issue Name: Enrolment Number: Programme Code: Course Code: Regional Centre: Study Centre: Issue: Reference or Receipt Number: Action Requested:
Do not post your enrolment number, mobile number, OTP, payment receipt or identity document in public comments. Send personal details only through the official contact channel handling your case.
What to Do When the Helpline Does Not Respond
Check the department
Confirm that the number belongs to the division responsible for your issue.
Use a written channel
Send a clear email or submit the issue through iGRAM with all supporting details.
Save the reference
Keep the grievance number, sent email, receipt and any acknowledgement.
Contact the Regional Centre when relevant
Local assignment, counselling, practical and study-centre matters should be followed up with your own Regional Centre.
Follow up on the same case
Quote the existing grievance or email reference instead of creating repeated complaints without context.
Frequently Asked Questions
What is the main IGNOU helpline number?
For general student enquiries, use 011-29572513 or 011-29572514. A department-specific number may be more suitable for admission, study material or evaluation issues.
Is there one IGNOU number for every student issue?
No. IGNOU has separate contacts for general support, admission, study material, evaluation, examination and Regional Centre services.
Where can I submit an IGNOU complaint online?
Registered learners can submit and track a grievance through the official iGRAM portal.
Which IGNOU number is used for admission queries?
The Centralised Student Registration Cell number is 011-29571528. Admission enquiry is also listed at 011-29571301 and 011-29571302 in the official directory.
Which number should I call for assignment marks?
The official contact directory lists 011-29571319 for assignment marks. Keep the course code and submission proof ready.
Which office handles IGNOU study material problems?
The Material Production and Distribution Division handles printed study-material production and dispatch support. Check the dispatch status before contacting MPDD.
Which number is used for a degree certificate query?
The official directory lists 011-29572224 and 011-29535438 for issuance of degree certificates.
Does IGNOU have one official WhatsApp helpline?
The central official contact directory does not list one universal WhatsApp number for every student query. Use the official telephone numbers, email, iGRAM or your Regional Centre.
Can I share my enrolment number in a public comment?
No. Send enrolment and document details only through the official office handling your case.
6 thoughts on “IGNOU Helpline Number: Contact Details by Issue”
koi meri help kardo
mera study centre kafi duur hai mujhe apna study centre aur regional centre change karna h
Sir mera All make update kr dijiye please Sir please 4 baar paper de chuki hu back hi aa rha hi please sir itna help kr do please
How much IGNOU university take refund amount of admission cancel after admission cancellation
thank you brother
My all marks are updated Please update my marks of MFNP011 provide my result .
Student of MSCDFSM session 2011-2916.
I am tired to request mny time .almost 7 years gone . Why spoiling my career ?
My humble request please update and provide my markssheet and provisional certificate.
RC Kolkata
Enrolment no. 116450093