The Customer Service Management (BRL-105) Previous Year Question Papers give students in the IGNOU BBARIL programme a PDF set for past-paper practice. It focuses on managing customer service. The School of Management Studies (SOMS) offers this 6-credit course, and the papers are available in English.
Practice with earlier papers can help you notice question patterns and manage your time more carefully. Access the BRL-105 Previous Year Question Papers below. Make them part of your preparation for the December 2026 Term-End Examination.
| Exam Session | View | Download |
|---|---|---|
| June 2026 Latest | 👁 View PDF | ⬇ Download |
| December 2025 | 👁 View PDF | ⬇ Download |
| June 2025 | 👁 View PDF | ⬇ Download |
| December 2024 | 👁 View PDF | ⬇ Download |
| December 2024 | June 2024 |
| December 2023 | June 2023 |
| December 2022 | June 2022 |
| December 2021 | June 2021 |
| December 2020 | June 2020 |
| December 2019 | June 2019 |
| December 2018 | June 2018 |
BRL-105 Previous/Old Paper Details
| Field | Details |
|---|---|
| Programme(s) | BBARIL |
| Course Code | BRL-105 |
| Course Title | Customer Service Management |
| Credits | 6 |
| School | School of Management Studies (SOMS) |
| University | IGNOU |
| Medium | English |
| Question Paper Till | June 2026 |
| Resource Type | Previous Year Question Papers (PDF) |
IGNOU BRL-105 Previous Year Question Papers FAQs
How can I get BRL-105 old papers?
Get BRL-105 old paper PDFs from ignoubaba.com. Keep recent and older sessions in separate folders before you start revision.
How should I use BRL-105 papers for revision?
Use Customer Service Management papers for practice. Review mistakes and return to your study material before trying another paper.
How many BRL-105 papers should I solve?
Three to five papers is a sensible starting range. Add more only after reviewing mistakes from your earlier attempts.